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Our major commitment is to provide all the users of our products with highest quality technical support. We don't offer any standard solutions
to our clients but always work with each client personally till all the problems are solved. We offer you various ways to receive detailed,
comprehensive and professional answers to your questions:
Discussion Forum (read only for unregistered users)
The Discussion Forum is the ideal place to learn from the experiences and knowledge of other
customers. If there is no ready answer to your question in the forum, you'll get
one really soon, and other users will be able to use your experiences. At our forum you'll be able to ask questions, share tips and tricks,
and gain new insights from fellow traders.
The forum is accessible only to the users who have a valid subscription or who have already purchased our products.
E-mail
If you still have found no answer to your questions or prefer to resolve an issue in private, feel free to
submit a request form
or use our direct e-mail support@tssupport.com.
We respond to each request within 12 hours, in most complicated cases within 24 hours. This time is required to reproduce the situation, understand it
in detail and then resolve the problem.
Live Chat
With just the click of the mouse you can contact our support team
for assistance through live chat. Live chat is a web-based solution, no software installation required and
it is very easy to use. If you need online consulting or have a technical problem, just click on the live assistance button on
the right, this will open a private messaging window. Our live chat available Monday-Friday from 6:30 AM till 4:00 PM EST.
Phone
You can also contact our customer support technicians directly by calling +1-888-817-6385 Monday through Friday from 6:30 AM till 4:00 PM EST.
If you are calling during our off-work hours or couldn't talk to our representative directly, please leave your message with a short description
of your issue and your contact information on the answering machine. We will contact you as soon as we receive your message.
Skype
If you use Skype you can call to our
ts_support_helpdesk Skype Name.
You can also call from a regular phone to our direct Skype number +1-510-931-6385. Please note that just like any
other type of live support our Skype is available Monday through Friday from 6:30 AM to 4:00 PM EST.
If you are calling during our off-work hours, please leave your message on the answering machine.
HelpDesk Remote Desktop Connection
If you're having a technical problem, it's likely that the support
service will need to use remote desktop connection to see and fix the issue. So when calling us or chat with us, please be aware you'll
probably need to download and use
the HelpDesk utility.
Please do not run the Helpdesk without being first invited by one of our support representatives via phone or live support chat.
Request for Quote
If you are planning to start a project and considering the possibility to assign it to our company,
please fill
out the form and we will either send you our proposal by e-mail, or contact you by phone.
In case you already have your specifications made up, you can also send them to support@tssupport.com.
To analyze requirements our staff will need information, as detailed as possible, so the quality of the project estimate depends on the information you share with us.
